We appreciate you posting in this forum, ali62. A quick troubleshooting of your application will help you access your account seamlessly. The information below will guide you through the process, ensuring you can overcome the issue you encounter.
The QuickBooks Self-Employed (QBSE) app keeps a cache to speed up your experience while performing different tasks. This data can become corrupted, causing it to stop working and preventing you from logging into your account.
To get this fix, we can clear these older cache files and restore the application to its default settings. Please follow the instructions below, depending on your device.
For Android:
- In your phone Settings, go to Apps.
- Find the QBSE app and select Storage.
- Select Clear cache or Clear app data.
For iOS:
- Go to Settings on your device, then General.
- Click iPhone storage and tap the QBSE app.
- Free up its storage without deleting app data by hitting Offload App.
- Locate and tap the app from your Home Screen to reactivate and use it again.
After completing the steps above, restart your mobile device and ensure you have a reliable internet connection. If the same behavior persists, I recommend uninstalling and reinstalling the app to reset it entirely.
Alternatively, consider accessing your account through the web or your device's browser. If you have trouble signing in to your account, learn what you need to do in this article: Recover your Intuit Account if you can’t sign in.
Additionally, enhance the security of your account by updating your user ID, password, email address, or phone number to the Intuit Account Manager.
We're always here with the necessary information and resources to address additional queries regarding accessing and navigating the QuickBooks Self-Employed app. Drop by this thread anytime, and we'll get back to you as soon as possible.
