We're sad to see you go, robstewart. No worries. I'm here to help you cancel your subscription.
Only the user with admin access can view the subscription info of an account or cancel the subscription. Users that have standard access role permission can't view details of the existing subscription or cancel the account.
The error message you encountered indicates that you have regular access to the account. You also don't have access to the Manage users option from the Gear icon.
You can ask the primary admin to help you cancel the subscription. If you want to modify the roles, I recommend checking out this article. It contains detailed instructions and information about the process: Change the primary admin user in QuickBooks Online.
However, if you're the only user on your account, I suggest contacting our QuickBooks Support Team. They have tools to investigate the cause of the error message and ensure you can cancel your account.
Here's the step-by-step process to get a representative:
- Click this link: https://intuit.me/CU.
- Select the product and the edition.
- Enter a summary of your concern in the What's your question? field.
- Click Continue.
- Decide how you would like to connect with us.
Please know that we're here to provide you with continuous assistance and support throughout this process. Don't hesitate to reach out if you need further help. We're committed to helping you every step of the way.
