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Everything you need to know about banking in QuickBooks Online - Discover more
CamelleT
QuickBooks Team

No text message coming through to login online

I recognize the importance of swiftly logging in to your account, rj.

 

We are committed to securing your information by providing security tools and systems, including two-step verification. However, we can't control the speed of the SMS delivery. 

 

Regarding your other concern, if you opt to set up two-step verification for your account, the only way to verify is by using the code sent to your mobile device. Currently, we don't have an alternative method of sending them elsewhere. 

 

If you're having issues logging in to your account because of this verification process, I suggest contacting our Customer Support Team. They will assist you further and help you resolve this. Here's how you can reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help.
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

Moreover, I'll add this article for sign-in tips and troubleshooting steps when you can't sign in to your QuickBooks account: Recover your Intuit Account.

 

Comment below if you have follow-up questions about managing your log-in access. I'll be around to help. 

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