I have been a customer of QB since 1999. In April 2020 I was forced to move to QB Online due to payroll being withdrawn from the desktop version. From then until May 2023, Intuit charged me for both the desktop and online versions.
I have used online chat support several times and telephoned many times. No one in the support team has a clue how to deal with this. It is only possible to complete the online refund claim with an invoice number which I don't have. On the odd occasion I have received an email, the communication quickly stops when I explain nothing has happened.
Does anyone have an email address that actually contacts someone in the US or UK? Does anyone have any ideas how to get to speak to some with regard to subscription refunds? Does anyone have a phone number where you can actually speak to someone in the subscriptions department?
