Non Existent Customer Support Regarding Double Charging for Subscription

PaulCooper · ‎November 15, 2023

I have been a customer of QB since 1999. In April 2020 I was forced to move to QB Online due to payroll being withdrawn from the desktop version. From then until May 2023, Intuit charged me for both the desktop and online versions.

I have used online chat support several times and telephoned many times. No one in the support team has a clue how to deal with this. It is only possible to complete the online refund claim with an invoice number which I don't have. On the odd occasion I have received an email, the communication quickly stops when I explain nothing has happened.

Does anyone have an email address that actually contacts someone in the US or UK? Does anyone have any ideas how to get to speak to some with regard to subscription refunds? Does anyone have a phone number where you can actually speak to someone in the subscriptions department?

GeorgiaC · ‎November 15, 2023

Hi PaulCooper, thanks for posting on the Community

It isn't great to see that you were continuing to be charged for QuickBooks Desktop after migrating to QuickBooks Online.

Please note that as the products are separate, you would need to request to cancel the Desktop account once you had moved all data and no longer needed access to this.

All subscription-related queries for UK products are handled on our general line 0808 234 5337 (open M-F, 8 AM - 7 PM, free from UK mobile & landlines). Although we appreciate you have already contacted our support team for this, please get in touch through phone or chat so that we can take some account-specific information to check this further for you.

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Non Existent Customer Support Regarding Double Charging for Subscription

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