Cannot resubscribe as Error code: -81594, type: VALIDATION simply appears

VoV · ‎November 09, 2024

As in the title, the given Error Code appears each time. Tried to resubscribe from both the universal account management and also the Self-Employed page.

Have tried to update my address but it is the correct one; cannot update billing info, as the error code appearing just blocks that.

LeizylM

Thank you for posting on the Community page, Vov. I'd be delighted to share some troubleshooting steps to fix the error you encounter when attempting to resubscribe in QuickBooks Self-Employed (QBSE).

The error code -81594 indicates a validation issue with your billing information. To isolate the problem, let's make sure that there are no special characters or symbols (such as @ or *) in your billing address, as these will cause errors. Verify that every field on the payment method screen is filled in and it matches your QuickBooks company file or Intuit account address, including the postal code. If your address doesn't have a postal code, enter 00000.

If the same thing happens, I suggest accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilizes cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

Here are the keyboard shortcuts:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once you're in incognito mode, update the payment method. If it works, you can use your regular browser to clear the cache to improve the program's performance. Otherwise, using other supported browsers can be a good alternative too.

Additionally, I'll add this guide about managing your QuickBooks Self-Employed subscription: Manage billing, payment, and subscription info in QBSE.

You're always welcome to post if you need further assistance resolving the error message when updating QBSE. We're here to support you and ensure you have a positive experience with QuickBooks.

VoV

Hi,

Thank you for responding.

I tried it from both my normal browser (Brave), my normal browser in Incognito and then Microsoft Edge in Incognito and unfortunately none worked.

I did try to access the Billing information via QuickBooks online per the guide you linked, but it just leads to an infinitely loading webpage (gif should be attached). I again tried this on multiple browsers with no success.

Hope you can help!

Heide DC

I appreciate you taking the time to perform the troubleshooting steps provided by my colleague, VoV. I'll guide you to the right support to update your billing information in your QuickBooks Self-Employed account.

Since you've already tried the solutions recommended by my colleague and are still encountering the same error when resubscribing, I suggest contacting our Customer Care team. They can review your account details using their tools, provide tailored assistance to resolve this issue, and perform further research if necessary.

Follow the steps below:

Go to the Help icon and click Contact Us.
Provide a brief description of your concern and select Continue.
Choose between Chat with us and Get a Callback.

Moreover, categorize your transactions in QBSE to ensure the system will put them on the correct line of your Schedule C.

If you encounter any other errors or need further assistance with updating billing information, please don't hesitate to return to this thread. I'm here to help whenever you need it. Take care.

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Cannot resubscribe as Error code: -81594, type: VALIDATION simply appears