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Hailsham1
Level 1

reinstalling QB2015 validation code

Please can anyone tell me how I can find my validation code within Qb 2015.  I need to reinstall onto a new computer and as I am not the Primary User (long since left the company) I cannot receive a reminder by email.

 

Any suggestions gratefully received.

4 REPLIES 4
Ashleigh1
QuickBooks Team

reinstalling QB2015 validation code

Hello Hailsham1, 

 

Welcome to the Community page, 

 

Can you ring the helpline on 0808 168 9535, and give them your license number the agent will be able to have a look at your account and help you more there. 

 

 

Hailsham1
Level 1

reinstalling QB2015 validation code

Tried that several times, they won't help because I am not the primary user.  She left ages ago...

Apparently I should be able to find it within QuickBooks?  Been sent a verification code, what's the difference?

Fiat Lux - ASIA
Level 15

reinstalling QB2015 validation code

@Hailsham1 

If no one from your company asked for the validation code beforehand, you wouldn't find it in your old email. You should consider upgrading to the latest version. Otherwise, you can purchase a one-time QBD 2019 license at a lower cost.

GeorgiaC
QuickBooks Team

reinstalling QB2015 validation code

Hi Hailsham1, we'd be grateful if you could reach out to us on Twitter or Facebook with a PM/DM  so that we can look into this further for you - if you could provide us with your licence number there too that would be great (you can press F2 on your keyboard and this will pop it up for you). 

 

Facebook - https://www.facebook.com/QuickBooksUK

 

Twitter - https://twitter.com/QuickBooksUK

 

Thanks!

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