total data loss

Hi there, prokraft.

For now, I can't see any open investigations or alerts about missing transactions in QBSE. 

It's possible that there's a separate QBSE account which has all the transactions for the last four years. Follow these steps on how to verify: 

1. Log out from QBSE.
2. Click the Forgot your user ID or password link in the login page.
3. Enter the email address that's associated or you used when you created the account, then click Continue.

Open your email and open the notification that was sent to you. It contains a list of all accounts associated to the email address. Log in to all of them to check which is the correct one.

Just in case you can only see one account, please contact our Customer Service Support for QBSE. They can ask for your account details and help you locate the missing transactions. Here's how:

1. Click Assistant in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Enter the same keyword (Talk to a human) when prompted. 
4. Click I still need a human.
5. Select between Message an agent and Get a callback.

I'll be around if you need anything else.