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sethus
Level 1

"Verify my account a different way" takes me to "Not Found" page

Hi,

 

I'm building apps to connect to Quickbooks Online using the sandbox. During testing of our apps, when I use a new browser, the login takes me to "Let's make sure you're you" verification page. Here, if I choose the option "Verify my account a different way (takes longer)" and continue, it lands on this "https://community.intuit.com/articles/1319900" page with "Not Found".

 

If I try to login to the account directly, this 3rd option doesn't appear. It only shows "Text a code" and "Email a code".

 

How to either avoid or make "Verify my account a different way" takes the user to a valid page?

 

Thanks in advance.

 

Regards,

Sethus

5 REPLIES 5
Ashleigh1
QuickBooks Team

"Verify my account a different way" takes me to "Not Found" page

Hello Sethus, 

 

Welcome to the Community page, 

 

You will need to log into accounts.intuit.com and change your sign in preferences and set it to not have the 2 step verification on. 

 

So you need to search in url accounts.intuit.com> sign in> click on sign in and sercuity> scroll down and click on two-step verfication> turn it off> sign out top right hand side. 

 

 

sethus
Level 1

"Verify my account a different way" takes me to "Not Found" page

Hello ,

 

Thanks for your quick response. Just to confirm, the two-step verification has not been turned-on so it's always turned-off. If I go that page, it shows the option to "Turn on".

 

This "Verify my account in a different way" option do not seem to be related to two-step verification but instead when Quickbooks detects a login from a browser or device that was not used before.

 

Here are the two screenshots to show the steps. Thanks again for taking a look.

 

QBLogin-1.png

QBLogin-2.png

 

Ashleigh1
QuickBooks Team

"Verify my account a different way" takes me to "Not Found" page

Thanks for coming back to us can you try clearing your cache and cookies to all time, close the browser down, reload it and see if that fixed the issue of the not found page showing for you and let us know how you get on. 

sethus
Level 1

"Verify my account a different way" takes me to "Not Found" page

Hi,

 

I've tried doing clearing caches and cookies in Chrome and also tried in a new browser Edge but in both the scenarios, as like before, it goes the same "Not Found" page.

 

Thank you!

Ashleigh1
QuickBooks Team

"Verify my account a different way" takes me to "Not Found" page

Hello Sethus, Thanks for trying that can you please ring the helpline on 0808 234 5337 the line is open from mon to fri 8am to 7pm and you will be able to set up a screenshare with the agent and they will be able to watch exactly what happens and guild you to get it resolved. 

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