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Daragon
Level 1

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Good afternoon 

 

Did this ever get fixed as I am receiving the message now?

Ashleigh1
QuickBooks Team

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Hello Daragon, thanks for commenting on this thread, so are you getting any error codes or message show up at all when you try and update your co-op bank account? 

stonehambakehouse
Level 1

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Hi,

 

Yes, the problem was fixed for me a while back. All seems to be working correctly at the moment (just logged in to check). 

 

Daragon
Level 1

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Yes I am, it is our first feed for over a year so could it relate to that as someone else has responded and they have confirmed the feed is fine? 

 

EmmaM
QuickBooks Team

When i try to update my bank i get a message asking me to verify my info, but when i click on the tab nothing happens, whats wrong?

Hi Daragon, yes that issue was closed as resolved with the verify button not being responsive, can we ask you to clear the cache and cookies in your browser(selecting all-time in the date range and let us know if you then get the same message when you log back into QB(it will log you out after Clearing cache and cookies)

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