When trying to connect to my HSBC account it’s saying “your username is invalid”. I don’t understand as my username is correct.
Thanks for trying that so having had a look more into it that message will be coming from the banking side and not ours so you would need to get in touch with the bank and ask them why they sending that message and double check it is the right information.
When trying to connect to my HSBC account it’s saying “your username is invalid”. I don’t understand as my username is correct.
Hi hello-willhazell, can we check which account type you're looking to connect (such as current account, savings, etc) and whether this is a personal or business account?
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