When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Hello Roger37, We can see you have asked this question on another Community page so apologies for duplicating the reply here.Can we ask are you trying this on a mobile device and do you have your banking app connected? If so could you uninstall the banking app and then connect to QuickBooks on the browser, it should then go through.
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Hi I'm accessing QB on my main desk-top and never had this happen before. I usually get a screen asking for my security token but not this time. I'm well and truly stuck as I can't update my bank transactions.
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Having done some investigation, it appears whilst all other links on the page come up with a URL when hoverred over the link inviting me to verify my information does not exist.
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Thanks for digging into this roger37, can we check which bank provider you're with to check if we have any reported issues for this?
Do you have pop-up blockers and re-directs disabled on your web browser? 🧐
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Coperative bank, no pop-up blockers and using Chrome browser
When trying to update my bank accounts I get a message security info needed, but the link box within the message asking me to verify your info fails, anbody any ideas?
Hi Roger37, thanks for that information so there is an investigation on this currently that we have added you onto, so any update you will get via email to inform you. The workaround in the meantime until it is resolves is to CVS the transactions into your account.
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