It's possible that there's a duplicate account, lindataylorkay.
The subscription payment might have also been applied to it, instead of the one that you're trying to log in. You double-check the email confirmation that was sent to you. It includes additional info about your account and the payment that went through.
I'd also recommend reaching out to our phone or chat support agents. They will be asking for more details that would help us take a look at your account and double-check why you're still asked to resubscribe. Here's how:
- Click the Help menu in the upper-right hand of QBO.
- Click Contact Us.
- Let them know that you're having issues with your subscription, then click Let's talk.
- Select Start a chat or Get a callback.
We're just around in case you have other questions. We'll make sure we're able to help you sort it out.
