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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
inkabilly
Level 1

Why can't I access my payment history in Quickbooks Self-employed? I am getting an error message for a few days.

I also cannot select to call or chat with Quickbooks in this help dialogue box.

1 REPLY 1
Lyn_D
QuickBooks Team

Why can't I access my payment history in Quickbooks Self-employed? I am getting an error message for a few days.

We understand how inconvenient it must be not to access your payment history in QuickBooks Self-Employed (QBSE), especially with the added challenges of an error message and being unable to reach support through the help dialogue box, @inkabilly.

 

Our live support team can help investigate the error directly and assist you in regaining access to your payment history. Since you also mentioned you can't select the Call or Chat options within the Help dialogue box, here's an alternative way to connect with them:

 

  1. Click on this link: https://quickbooks.intuit.com/learn-support/en-uk/contact
  2. Choose QuickBooks Self-Employed and click Continue.


     
  3. Choose the product you need help with and describe your issue.
  4. You'll then be able to choose whether our team contacts you via a Callback or Chat.





  5. Enter your information and click Get a call or Get a chat.

 

If you have any other questions or need further assistance, feel free to reply to this thread. We're here to help.

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