Hello, lindataylorkay.
Let's get your account back up and running.
Performance issues in QuickBooks are resolved by doing basic troubleshooting steps. Let's start by opening a private browser to start a new session.
Here's how to open a private window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
The following articles are good references:
If you're able to use your account (https://quickbooks.intuit.com/uk/) using the regular browser, let's go back to your regular browser and clear its cache.
For account-related concerns, feel free to reach out to our QuickBooks Online Support.
- Sign in to your QuickBooks Online Company.
- Click (?) Help at the upper right corner.
- Select Contact US on the pop-up.
- Enter a brief description of your concern then hit Continue.
- Click Get a callback.
- Enter your contact information.
- Select Call me.
Should you need more help with your QuickBooks Online Subscription, please let me know. Have a good one.