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Everything you need to know about banking in QuickBooks Online - Discover more
The Old Oracle
Level 1

why does RECONCILE not work correctly

why does RECONCILE not work correctly - is this a Software Fault?

I know the Inputs are correct, but it will report a discrepancy. The next day it will probably show it agrees.

 

LATER: I have read other Posts; there is a suggestion "Bank Balance" in Quickbooks includes outstanding items which have not been included in the Download. This would be an explanation, but of course is no help ......

The point of auto-download is you do not need the Bank Statement! Can the software be changed?

Or, is their a more sinister explanation?

4 REPLIES 4
John C
QuickBooks Team

why does RECONCILE not work correctly

Hi The Old Oracle We haven't had any reports of the reconciliation tool not working correctly. To confirm, one day you attempt a reconciliation and there is a discrepancy but you then attempt the reconciliation the next day and there isn't a discrepancy? Have any further transactions been added to the chart of account that you're reconciling which would make the reconciliation be correct the next day?

The Old Oracle
Level 1

why does RECONCILE not work correctly

There may be entries the next day, and an updated Bank balance, which now (usually) shows correct.

I used to waste time looking for a difference (which was not there), until I realised the Program was wrong.

 

GeorgiaC
QuickBooks Team

why does RECONCILE not work correctly

Hi The Old Oracle, it's normal for pending transactions to be accounted for in the bank balance before they are fully processed by the bank and posted as a transaction in QuickBooks - if you have a discrepancy in the future, we'd therefore recommend checking your online bank for any transactions that may still be processing. :)

The Old Oracle
Level 1

why does RECONCILE not work correctly

This would appear to be counter-intuitive.

Reconcile should check that entries have been entered correctly.

If this is the fault of the Banks I guess this is outside Quickbooks control.

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