Bank balance not showing up in foreign currencies and I cannot change it

Amanha · ‎December 24, 2020

Hi, I have different accounts in various currencies with Transferwise, that I connected to Quickbooks. One is in USD. On the dashboard and else, the amount deposited in USD shows as GBP as bank balance while it is actually only USD, and the equivalent in GBP in Quickbooks in GBP (that's normal). I went to chart of accounts to change it, but the currency box is greyed, and doesn't offer me to change the currency to USD. Any idea ?

On a separate note, I cannot reach the chat, the box opens, but then it's blank. I must have tried 30 times now. Thanks a lot.

GeorgiaC · ‎December 24, 2020

Hi Amanha

Thanks for joining us here on the Community!

When connecting a foreign-currency account in QuickBooks you'll need to connect this to Chart of Account in the same currency to work correctly. Once a CoA is created the currency is 'locked' and can't be edited, so in this situation, you'll need to disconnect the live bank and create a new CoA in USD to re-connect to.

To disconnect the account, please go to Banking > Select the pencil icon by the bank balance > Edit account info > Tick 'disconnect this account on save' and save. After this, you can go ahead and create the new CoA by going to Accounting > New > select the bank details and currency and save, then go to Banking to link this. :)

Our chat service is open as usual today so you should be able to access this, I'd be grateful if you could troubleshoot the error by switching browsers or clearing the cache on the browser you're currently using following our guide here.

Get back to us below if there are any further issues!

View solution in original post

GeorgiaC · ‎December 24, 2020

Hi Amanha

Thanks for joining us here on the Community!

When connecting a foreign-currency account in QuickBooks you'll need to connect this to Chart of Account in the same currency to work correctly. Once a CoA is created the currency is 'locked' and can't be edited, so in this situation, you'll need to disconnect the live bank and create a new CoA in USD to re-connect to.

To disconnect the account, please go to Banking > Select the pencil icon by the bank balance > Edit account info > Tick 'disconnect this account on save' and save. After this, you can go ahead and create the new CoA by going to Accounting > New > select the bank details and currency and save, then go to Banking to link this. :)

Our chat service is open as usual today so you should be able to access this, I'd be grateful if you could troubleshoot the error by switching browsers or clearing the cache on the browser you're currently using following our guide here.

Get back to us below if there are any further issues!

Amanha · ‎December 24, 2020

Thanks for the tips, I used the chat as there were a cumulation of issues and the gentleman was terrific.

GeorgiaC · ‎December 24, 2020

I'm pleased to hear this Amanha, thanks for getting back to this thread to update us!

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Bank balance not showing up in foreign currencies and I cannot change it