Bank Connection Expired

Hello Babyboys, 

Welcome to the Community page, 

can we ask are you doing this on your phone or a web browser? 

If on a web browser what browser are you in?

Hi! 

Thanks for helping.... I'm on a web browser as quickbooks directed me to be (rather than the app) and I'm using Chrome, on a Macbook, as I always have done. 

Look forward to hearing from you! 

Hello Babyboycs

Instead of doing the reconnect, can you try disconnecting the account completely and reconnecting the account and let us know how you get on. 

Before you disconnect the bank, make sure anything in the for review is matched or added so it stays in the reviewed section for you. 

Then to disconnect the account click on the account > pencil icon>tick box-disconnect on save>save

then go to add account search the account, re-add it and let us know how you get on. If the same thing still happens when you disconnect and reconnect it. 

Hi, 

I've disconnected both accounts and now can't reconnect them. 

I get through to my accounts but whether I select one or both of them I then end up with an error message. 

I've tried through quickbooks online and through my app and neither works.  Using online I get the same 'page expired' message and using the app I get the below error message.

Please could someone come back to me to get this resolved? 

Hello Babyboycs, 

Can you please try to connect the bank on a non-apple device either a windows pc or an android phone through the web browser not the app and let us know if the same thing happens on there as well. 

Hi,

I'm sorry but I dont have either of those types of device and as we are on lockdown I can't go anywhere to use someone else's.  Surely that doesn't change the fact it's not working on my devices, where I need it too? 

I've done all of the things you have asked of me, now can someone help me fix it please? 

Hi Babyboyscs :waving_hand:, What error message was it that you were getting when re-connecting? If you can advise so that we can look into it closer that would be fantastic. If I can ask you to clear the cache and cookies and try to connect again, let me know of any errors that occur, Appreciate that this is frustrating but we are trying to help resolve this issue for you.   

Hi, 

The error messages are attached to my previous replies.  If I use quickbooks online it's the page expired message after I select the two bank accounts I want to reconnect.  If I use the app it says something went wrong after I've selected the accounts, so different messages but at the same stage of the process.

I've cleared my cache and cookies and no change in the above. 

Look forward to hearing from someone. 

Hello there, Babyboycs,

Great job for clearing the browser's cache and cookies. It's the first step to take when you get an unexpected error on your Banking page.

You can try using other supported browsers. Then, disconnect and reconnect your bank from there.

If the same issue persists, I recommend contacting our QuickBooks Online Support Team. They can further investigate what's interrupting the connection between Natwest and QuickBooks.

Here's how to get in touch with them:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

Let me know how everything turns out but commenting below. I'm always right here to help.

Thank you and stay safe!

Hello Woburn, 

Please to hear you have managed to get your bank account all connecting and is work now in Quickbooks