Bank transactions error 9999

richard96 · ‎June 11, 2024

Just noticed one client has no bank accounts updating since 17 May (NatWest, Halifax, Virgin, Capital One all the same).

Error message is "Sorry, we can't update your account. Please wait a few hours and try updating again (9999)."

How can I fix this? Seems odd that it's across a variety of banks.

emmam6 · ‎June 11, 2024

Hello Richard96, thanks for making us aware of the 9999 error you are seeing on multiple banks connected in QuickBooks. We're sorry to hear about this, this error is usually a temporary error, as seen here, which should fix within 48 hours.

As this has not been the case, can you open the QuickBooks in a private browsing window and if you get the same error, can you disconnect and reconnect the accounts. Making sure to select the relevant date range so you do not get any duplicate transactions pulling through.

We've included a help article on how to disconnect accounts here.

Any questions let us know we'd be happy to assist.

View solution in original post

emmam6 · ‎June 11, 2024

Hello Richard96, thanks for making us aware of the 9999 error you are seeing on multiple banks connected in QuickBooks. We're sorry to hear about this, this error is usually a temporary error, as seen here, which should fix within 48 hours.

As this has not been the case, can you open the QuickBooks in a private browsing window and if you get the same error, can you disconnect and reconnect the accounts. Making sure to select the relevant date range so you do not get any duplicate transactions pulling through.

We've included a help article on how to disconnect accounts here.

Any questions let us know we'd be happy to assist.

richard96 · ‎June 17, 2024

Thanks - disconnecting and reconnecting worked. Quite a time consuming process, signing back into each account and the various banks' different authentication procedures, but we got there in the end.

Kurt_M · ‎June 17, 2024

Thanks for getting back here in the thread, @richard96.

The Community Team is glad your bank account is up to date after performing the recommendation provided by our colleague. We're always ready to help you again if you have additional QuickBooks-related concerns or need assistance managing bank-related tasks.

Feel free to visit or comment below so we can provide the assistance or information needed to complete your task inside the program. Keep safe, and have a good one.

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Bank transactions error 9999