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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
dunyasdogs
New Member

Bank transactions import found 17 transactions in the csv I imported, but won't add them to quickbooks claiming they already exist. They don't. please help me?

I imported the csv and all worked as normal, it found 17 transactions. unfortunately, the system claimed they are already in the system and will not add the 17 missing lines. Looking at the transactions tab with no filters still shows a gaping hole in my June income and expenses. Is there any fix for this issue?

1 REPLY 1
Rusimyhr
QuickBooks Team

Bank transactions import found 17 transactions in the csv I imported, but won't add them to quickbooks claiming they already exist. They don't. please help me?

I appreciate the details you’ve provided, @dunyasdogs.

 

After thoroughly checking, it’s possible that you’re encountering a browser-related issue that is preventing the latest import data from displaying correctly, as QuickBooks Self-Employed should generally allow the import of similar transactions from a CSV.

 

To ensure we are working with a stable environment for your import data, our first step is to quickly refresh your browser settings by clearing your browser’s cache and Intuit-specific cookies.

 

After that, we can confirm the import status to ensure those transactions were successfully uploaded:

 

  1. Navigate to the Transactions menu.
  2. Click the drop-down button on Add Transactions, then select Import Transactions.     image.png
  3. Choose the account where the transactions were imported.     image.png
  4. Review the Files Imported section. This area will confirm that the file you uploaded is registered on the system.    image.png

 

If the 17 transactions still don’t appear, you can delete the imported file and upload it again. Please note that deleting the file will also remove all the linked transactions in your Transactions page.

 

Please don’t hesitate to reach out if you have additional questions or concerns. We are available 24/7 to assist you.

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