CAF bank feed not working and hasn't imported transaction since 12th December. Is this an issue with CAF again? Also, is there any update on a CAF Gold bank feed?

Hi @caladineliam, thank you for reaching out about the CAF bank feed issue. I understand that you're experiencing problems with the CAF Cash bank feed, which hasn't imported transactions since December 12th. I recognize the importance of keeping your financial records up to date. I also note your inquiry about potential updates regarding a CAF Gold bank feed.

To start, have you encountered any other error messages besides the one you experienced? Any additional information would help us check for similar cases and verify if there's an issue with the bank.

In the meantime, we can perform troubleshooting steps to rectify this issue. Start by checking your financial institution's website for maintenance notifications or updates that require your attention. If everything looks good on their end, let's manually update your bank connection in QBO.

Here's how:

1. Go to Accounting, then click Bank Transaction.
2. Select the tile for your bank account and tap the Update button.
3. Once updated, check the For review tab to see if the missing transactions appear.

If your bank connection is still not working after executing the measures above, you can also manually upload your bank transactions using a CSV file. I also recommend contacting our Live Support Team. They have tools to conduct a thorough investigation and determine the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Thank you for your patience and cooperation as we navigated the troubleshooting steps. If you have additional questions about managing bank connectivity errors or need assistance with other banking topics, please tap the Reply button. I'll be around to help and ensure you have a smooth experience, caladineliam.