Can't unlink bank account

richard96 · ‎January 06, 2023

When I check the 'disconnect this account on save' button and then 'save and close' I get the error message

"Something's not quite right. There was a problem saving your changes. Please try again later."

Similarly if I try to make the account inactive (it is about to be closed) I get the error message

"There was a problem saving your changes. Please try again later."

Any ideas anyone? I need to de-link this account and then inactivate it, as it being closed at the bank.

GeorgiaC · ‎January 06, 2023

Hi richard96, thanks for your post - which bank provider are you attempting to disconnect, and do you experience the same error when actioning this on more than one web browser and incognito/private browsing window? 🧐

richard96 · ‎January 06, 2023

Unfortunately yes.

I also tried it on the client's PC under her login and it gave the same error message.

GeorgiaC · ‎January 06, 2023

Thanks richard96, please begin a chat with us so that we can take some account-specific info that will allow us to check the connection in the background. :woman_technologist:

richard96 · ‎January 06, 2023

Thanks - I'll pick it up next week as it's not urgent. The account has been emptied, I just need to de-link it and inactivate it within QB so it disappears from view!

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Can't unlink bank account