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Upon reviewing the matter, I found that there is an ongoing investigation into the issue of bank transactions not processing as expected. I will provide insights into this concern and advise you on the appropriate steps to take afterwards.
Currently, we have an ongoing investigation (INV-108485) where the descriptions of bank transactions are not displaying on the For Review tab. Our engineering team is actively working to pinpoint the root cause and find an effective solution.
In the meantime, I recommend contacting our Support Team. They have access to the tools needed to examine your account in detail and can provide further assistance. Additionally, they can add your account to the list of those affected, ensuring that you receive updates once the issue is resolved. Here's how to contact them:
1. Go to the Help icon.
2. Select the Search tab and click on Contact Us at the bottom.
3. Choose the option Ask about something else, then provide a brief description of your concern and hit Continue.
4. Pick your preferred method of communication under How would you like to connect with an expert?
Moreover, this material can help you start a reconciliation process to ensure that your QBO matches your bank and credit card statements: Reconcile an account in QuickBooks Online.
Thank you for your patience and understanding as we work to resolve this issue. If you have further questions about managing your bank transactions, feel free to leave a reply in the comment section.
