Does QB have an issue with Lloyds? I can't sync. Thank you.

Let's resolve the issue you're having to sync and get your latest transactions from Lloyds Bank, @info1816.

Can you tell me more about the error you're having with your Lloyds Bank in QuickBooks Online (QBO)? That will help us provide an accurate solution to the concern you're having. 

If you've encountered banking errors, you can go to the article that I'll be providing to identify the error you're having when syncing your online banking account: Fix bank errors 390 and 1000 in QuickBooks Online. That will guide you on how to disconnect and reconnect the bank account. 

If you didn't receive any error messages, you can try signing in to your bank’s website to check if everything is working on their end. You may also perform some basic troubleshooting steps to resolve it. The piled-up cache in your browser might have caused this unusual behaviour when trying to sync your bank. You can clear your current browser’s cache to resolve this. 

Go to your account by using a private browser or an incognito window, then try to sync this bank. If it works fine, clear the cache in the one that you're currently using.

Here are the following keyboard shortcuts: 

• Safari: Command + Shift + N
• Mozilla Firefox: CTRL + Shift + P
• Google Chrome: CTRL + Shift + N
• Microsoft Edge: CTRL + Shift + P

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also proceed by using other browsers if the steps above don’t work.

After syncing the bank successfully and pulling up new transactions, you can now categorise and match online bank transactions in QuickBooks Online.

I'm always here if you need help or assistance with your bank connection. Let me know by leaving a reply below. Have a great rest of the day!

Hi MJ, 

Error number 580: 

Something unexpected happened and we can't connect to Lloyds Bank Business
Banking (UK).
Try again in a few hours. (580)

Due to a technical problem you can't share your data at the moment. Please try again later. We've logged you off of the Lloyds Bank Secure Gateway.

Any help?

Thank you

Hello Info1816, thanks for that information, can we ask where exactly are you seeing this error is it on the banking's website or within QuickBooks? If you're not sure if you could send us a full screenshot of the whole page where this is showing we will be then able to tell you. If you just blank out any information you don’t wish us to see before posting it thanks. 

Hi A, 

Please find attached the screenshot.

I reported the issue as asked but no news.

Thanks.

Hello Info1816, please could you send the screenshot again as it has it is not showing for us thanks. 

In my case, the issue was solved by connecting via a PC instead of a tablet.  Having reinstated the connection on a PC I can now use my tablet again.  Thanks to whoever suggested this.  

Please find attached.

I don't use tablets.

Can you please confirm that the screenshot is now visible?

Thank you.

This worked.

Thank you.

I keep receiving Error 580 and trying to connect American express and it says connecting with Intuit France SAS is not available in your region.. I have been trying to connect from UK. How it could be? 

thanks and best regards

Welcome to the QuickBooks Community, Issue580. I'll ensure you can perform an alternative way to achieve your task and goal. Also, let me direct you to the appropriate support team to assist you further in connecting your American Express to QuickBooks.

Usually, temporary or unusual errors should self-resolve within 48 hours. However, if the issue continues to occur with connecting your bank account, you can import the transactions manually via CSV file in QuickBooks Online.

Here's how:

1. From the Transactions tab, select Banking.
2. In the Link account drop-down, select Upload from the file.
3. Click the Drag and drop or select files button.
4. Select the CSV file and then Open it.
5. In the QuickBooks account dropdown, select the account you want to upload the transactions into.
6. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks.
7. Select the transactions
8. Select Yes.
9. Click Let's go.

If the problem persists, I suggest contacting our QuickBooks Online Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of why you keep receiving an error 580 and other unusual messages.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Lastly, you may refer to this article to see steps on how you can add or match your downloaded bank and credit card transactions so you can put them in the correct accounts to avoid double entries: Categorise and match online bank transactions in QuickBooks Online.

Feel free to post a reply below if you have other questions about connecting your bank to QuickBooks. I'll be here to help you. Stay safe.