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Thanks for joining this online banking connection, Emma.
I want to make sure you're able to connect your Santander account in your QuickBooks company file. For this,
If you still can't find the bank, try opening your account in a private browser. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
Once you open a private browser, log in to your QBO account and try to connect your account from there.
Feel free to post here in the QuickBooks Support page again if you need anything else with QuickBooks banking. I'll be right here to help you anytime. Have a lovely week!
Hi mwtreeservices-o, thanks for joining us on the Community
We'd like to help you get this set up - can we check if you're selecting the link for Santander and Cahoot (UK), and if you see your account listed as an available account when re-directed to the banks site during the connection process? :woman_technologist:
It only offers me Santander and Cahoot I think that's the problem, then it just says "oops something happened" i have watched the video and followed all the steps about 8 times.
Thanks for joining this online banking connection, Emma.
I want to make sure you're able to connect your Santander account in your QuickBooks company file. For this,
If you still can't find the bank, try opening your account in a private browser. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
Once you open a private browser, log in to your QBO account and try to connect your account from there.
Feel free to post here in the QuickBooks Support page again if you need anything else with QuickBooks banking. I'll be right here to help you anytime. Have a lovely week!
I am having the same problem as above, I have tried everything that you have said and still wont link, only gives me an option for Santander and Cahoot not Santander Business UK
Thank you for connecting with us here, @Jullian Hull. Know that this isn't the experience we want you to have. Also, I commend you for trying all those steps.
As I have checked here, we currently have an ongoing investigation into this issue. For now, it is best to connect with our QuickBooks Online Support. So you can be added to the list of affected users. They also have additional tools to pull up your account and do a screen share.
To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:
1. Sign in to your QuickBooks Online company. Select Help (?).
2. Select either tab: Assistant or Talk to a Human.
3. Search or select Contact Us.
4. Start a chat with a support expert.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.
You can also visit this article to learn how to personalize and add specific info to your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks banking. I'll be right here to help you anytime. Have a lovely weekend!
I have the same problem .. I can't connect to my Santander uk business account HELP PLEASE!!!!
Hi there, AJR3. I'll gladly assist you in connecting your bank to QBO.
There are several reasons why your bank may not be connecting to online banking in QuickBooks Online (QBO). Below, I'll outline these reasons and guide you through the appropriate steps to find and connect to the correct bank. If you're still unable to link your bank, it’s likely due to one of the following issues:
I recommend contacting your bank to verify any maintenance updates or requests related to connecting to QuickBooks Online (QBO). If everything checks out, please make sure to use the correct bank name when linking your account.
Additionally, you can import transactions into QuickBooks Online (QBO) if your bank supports specific file formats (QFX, QBO, CSV, and OFX). For detailed instructions and guidelines, please refer to this article: Manually upload transactions into QuickBooks Online.
Feel free to return to this post if you have additional concerns or follow-up questions about connecting banks to QuickBooks Online. I'm here to help.
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