Hi, Wiseways. Are you receiving an error message when attempting to connect to your bank account? Or is the connect button unresponsive and greyed out when you mean it does not work?
If you click the connect button and nothing happens, it can be due to stored browser data or security settings that are blocking the pop-up. You can visit this article to know why nothing occurs when you select a button: Why doesn't anything happen when I select a button or link?.
To bypass this, you can open your QuickBooks account in a private or incognito window. This gives the page a total fresh start by disregarding any old, saved data that is keeping the button from working.
Once logged in, you can follow these steps to get your bank connected:
- Open your bank’s website in a separate tab and log in as you normally would to ensure everything is accurate on your end.
- Copy the web address (URL) from the top of your browser.
- Return to your QuickBooks tab, click on Link account, and paste your bank's URL directly into the search box.
By using the exact link instead of typing the bank's name, you are ensuring that QuickBooks finds the right server instantly and should fix any issues with the button.
For additional questions or concerns, feel free to leave a comment below.
