cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
Highlighted
Level 1

I can no longer connect to first direct?

 
5 REPLIES 5
Highlighted
QuickBooks Team

I can no longer connect to first direct?

Hi Pounsettliz

 

What is happening when you attempt to connect, are you receiving an error message or code?

Highlighted
Level 1

I can no longer connect to first direct?

I'm having the same problem for about a month now. 

Asks for my user name, password and memorable word but then gives me error code 101?

Highlighted
QuickBooks Team

I can no longer connect to first direct?

There are a few reasons why you’re getting error 101, claus1867. 

 

Banking error code 101 usually means that the bank's website is experiencing technical difficulties, undergoing maintenance, or there is a server issue with the data transfer between QuickBooks and the bank's website. Here are a few steps that we can check and try to fix it the issue:

  1. If you don't see any sign of a problem or maintenance on your bank or credit card's website, you can try to manually update your account within QuickBooks. To do this, go to the gear icon > Bank accounts, and select Refresh All at the top of the bank list.
  2. In a new tab or a different browser, let's sign in to your bank's website to see if you can get in without any errors.
  3. If you're able to sign in successfully, look for a message, notification, or alert from your bank indicating that something isn't working. Also, let's make sure that you can see the account summary, account history, and account transactions without any problems.

I check for further details about First Direct bank and our engineers are still gathering data why some users are unable to reconnect their bank. I'd also suggest getting in touch with our Customer Support Team so if there are any updates we can keep you posted via email. 

 

While everything's being worked on, we can manually import our bank transactions into our QuickBooks account to keep us going. 

 

You can always get back to me if you need any help. Take care and stay safe!

Highlighted
Level 1

I can no longer connect to first direct?

If I manually import my transactions will they be duplicated when I finally manage to connect my account? 

Highlighted
QuickBooks Team

I can no longer connect to first direct?

Hello Claus1867,

 

 

It will duplicate them although as there is no connection and you have upload a csv these will be added into the cash account when you get a connection it will be a separate connection however in the transaction page they will show as duplicates