Hey! In my banking tab when I receive money from a customer I can't match it with an invoice, I don't even have this option, I only can match it with bills but it doesn't make any sense!
I suppose to match received money with invoices I have issued invoices.
Please see screenshot attached.
In my other quickbooks account i do not have such problems, and idk how to solve it here.
If the payment being recorded is being received from a different account to where you are matching transaction this won't appear, you should be able to alter the account the payment is going to on the transaction which in turn will then allow to match.
Please let us know if this helps, if you are still struggling with the matching please provide a screenshot so we can look to help further with the transaction in question.