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Visit this post for a list of recent banking issues in QuickBooks Online.
userandrewfisher7
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

 
10 REPLIES 10
Ashleigh1
QuickBooks Team

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Hello Userandrewfisher7, 

 

Welcome to the Community page, 

 

Are you seeing any error messages or codes showing up when you're trying to renew your connection with NatWest bank? 

 

What exactly is happening when you're trying to connect your bank up in Quickbooks?

userandrewfisher7
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Yea it goes into NatWest app fine. I ok it and then it loads to a webpage and comes up with authentication failed imput. It happens on phone or laptop in normal or privet 

Ashleigh1
QuickBooks Team

I can’t renew connection to my NatWest bank??? Don’t know what else to try

What make is your laptop and phone is it apple or android and mac or windows? 

 

 

userandrewfisher7
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Apple it’s all I have, has worked the last 6 months. Tried in private mode and with and without WiFi????

Ashleigh1
QuickBooks Team

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Could you try these and one of them should resolve this issue you're currently having 

 

Steps to try to make it work 

 

  • complete an NVRAM reset (contact apple support or search for the process)
  • reset the router
  • use a different network
  • use a non apple computer 
userandrewfisher7
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Not really no. Don’t have a mom Apple product. It worked before. Now I’m missing out on months of banking 

Ashleigh1
QuickBooks Team

I can’t renew connection to my NatWest bank??? Don’t know what else to try

It's apple that is stopping the bank to connect, not Quickbooks, we would suggest seeing if you could borrow a non-apple device so you can get the bank connected up again. 

mandymore
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Happening to me to! crazy you pay a monthly fee for something not to work on certain devices 

Stefanm
Level 1

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Same issue here using MacBook all worked OK until recently. Is there a "fix" for this issue...other than buying a non Apple laptop????????

Ashleigh1
QuickBooks Team

I can’t renew connection to my NatWest bank??? Don’t know what else to try

Hello Stephanm, 

 

Thanks for posting on this thread, 

 

You could try deleting/uninstalling your natwest banking app off the device and then try connecting it up in quickbooks see if that works for you and then reinstalling the natwest banking up again.