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Everything you need to know about banking in QuickBooks Online - Discover more
benporter
Level 1
posted
‎November 28, 2023 12:39 AM
last updated ‎November 27, 2023 4:39 PM

Income too high

My income for Sept 2022 says I earned £8650. I can assure you I did not! I downloaded that month from my bank account and used an old fashioned calculator and sure enough, I earned £4255. How do I fix this, why is it happening....and a I going to have to go through all the months, from the beginning of using QB to find out if I have been paying way too much tax because QB is not working properly!?

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Best answer November 28, 2023
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ReymondO
Moderator
Moderator
‎November 28, 2023 04:09 AM

Income too high

Hi there, @benporter.

 

Upon checking, I've found out that there's an ongoing investigation regarding the incorrect income amount calculated in QuickBooks. It's important to us that you're kept informed about the progress of the investigation. Therefore, we encourage all affected users to reach out to our QuickBooks Care Team. One of our agents will ensure that your company is added to the notification list to receive email updates. 

 

Here's how to connect with them in QuickBooks Self-Employed:

 

  1. Go to Help (?) and select Contact Us.
  2. Enter “talk to a human”, then click Continue.
  3. Choose which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

Our specialists are available from Monday-Friday 6:00 AM to 6:00 PM PT and on Saturday from 6:00 AM to 3:00 PM PT.

 

For additional reference about income taxes and how it's calculated inside the program, feel free to check this article: Understanding Income Tax.

 

Thank you for your patience as we work to resolve this issue. If you have additional questions regarding income calculations, please don't hesitate to reach out again. I'm here to assist you.

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2 REPLIES 2
ReymondO
Moderator
Moderator
‎November 28, 2023 04:09 AM

Income too high

Hi there, @benporter.

 

Upon checking, I've found out that there's an ongoing investigation regarding the incorrect income amount calculated in QuickBooks. It's important to us that you're kept informed about the progress of the investigation. Therefore, we encourage all affected users to reach out to our QuickBooks Care Team. One of our agents will ensure that your company is added to the notification list to receive email updates. 

 

Here's how to connect with them in QuickBooks Self-Employed:

 

  1. Go to Help (?) and select Contact Us.
  2. Enter “talk to a human”, then click Continue.
  3. Choose which way you want to connect with us.
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

Our specialists are available from Monday-Friday 6:00 AM to 6:00 PM PT and on Saturday from 6:00 AM to 3:00 PM PT.

 

For additional reference about income taxes and how it's calculated inside the program, feel free to check this article: Understanding Income Tax.

 

Thank you for your patience as we work to resolve this issue. If you have additional questions regarding income calculations, please don't hesitate to reach out again. I'm here to assist you.

Join the conversation
benporter
Level 1
‎November 28, 2023 08:39 AM

Income too high

Thank you so much for your reply, I will action all of this
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