Hi there, Andy. Could you please share any error messages when trying to connect to QuickBooks if you received any?
Start by checking your bank's website for any updates or alerts that need your attention. If everything looks good on your end, just hit the Refresh button on the Bank Transactions tab to see the latest transactions in your QuickBooks account.
If the issue persists, it’s a good idea to get in touch with our Live Support team through the Help menu in the upper right corner of your screen. They can take a closer look at what's going on and help you figure out what to do next. You can check out this article for info on how to reach them and when they're available: How to get help with QuickBooks.
While waiting on the fix, we can manually upload transactions if you really need to categorize them to QuickBooks. Visit this article for guided steps and ensure you meet the correct conditions before uploading them to your books: Manually upload transactions into QuickBooks Online.
We're a click away if you need anything else.
