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Visit this post for a list of recent banking issues in QuickBooks Online.
AdelePugs
Level 2

Is anyone having issues connecting to their bank just recently? Mine is failing every time right at the last step when my bank wants to redirect me back to Quickbooks

 
3 REPLIES 3
EmmaM
QuickBooks Team

Is anyone having issues connecting to their bank just recently? Mine is failing every time right at the last step when my bank wants to redirect me back to Quickbooks

Hello AdelePugs, Are you connecting on a laptop or pc? Are you using an Apple device? What bank is that with and do you get an error message? Sorry for all the questions we just need a bit more information. Thanks

AdelePugs
Level 2

Is anyone having issues connecting to their bank just recently? Mine is failing every time right at the last step when my bank wants to redirect me back to Quickbooks

I’m still having the same problem 6 months on!!

 

I’m trying to synchronise with an iPhone. The banking side works perfectly fine, but once NatWest direct me back to QB it gives me an error.

Angelyn_T
QuickBooks Team

Is anyone having issues connecting to their bank just recently? Mine is failing every time right at the last step when my bank wants to redirect me back to Quickbooks

Thank you for getting back on this thread, Adele.

 

There are no reported cases about customers getting issues when connecting NatWest bank to QuickBooks. If I may ask, may I know the specific error message you've received when working with your bank through your iPhone? This way, I can gather enough resources and share with you the right amount of resolution. For the time being, you can try connecting NatWest bank through a supported web browser. I'll guide you how.

 

  1. Open this link: https://uk.selfemployed.intuit.com/login.
  2. Enter your user name (user ID) and password.
  3. Tap Sign In to open your QuickBooks account.

 

Once done, here's how you can connect your account:

 

  1. Go to the Gear or Profile icon.
  2. Click on Bank accounts.
  3. In the search box, enter the name or URL of your bank. Then select Continue. If you've already connected an account before, select Connect another.
  4. Enter the sign-in info you use for your bank's website.
  5. When you’re ready, select Connect.

 

Here's an article you can read more about connecting your accounts to QuickBooks Self-Employed: Connect bank and credit card accounts.

 

If it works fine, I recommend refreshing your application from your iPhone to refresh the QuickBooks connection. Or, uninstall, then reinstall the QuickBooks app.

 

Once your bank is connected to QuickBooks, the system will automatically download your bank transactions for you. And, here's how you can categorise them.

 

If you have any other banking questions, please notify me by adding a comment below. I'm always here to help. Have a good one!

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