Hi there, sjjm. We understand how important it is to have your bank connected to QuickBooks Online. This is certainly not the experience we want you to have.
To start, could you please provide the specific error message you received while attempting to connect? Knowing the exact error will help us understand what is happening and allow us to provide a more effective resolution.
In the meantime, we recommend checking your bank’s website for any ongoing maintenance, as service interruptions on their end could be preventing the connection.
Additionally, you may want to contact our QuickBooks Support Team; they can provide real-time updates and perform a deeper dive into your account settings to resolve this.
If you have any other questions, feel free to comment below.
