Hi there, Wendy. Thank you for your patience during the 72-hour sync period. Since the auto-categorisation has not resumed, I recommend contacting our QuickBooks Live Support Team again. They can perform a technical diagnostic on your bank feed and provide regular updates until the issue is resolved.
In the meantime, you can try recreating your existing bank rules. To do this, go to the Gear icon > Rules > New rule. Creating a new rule will help determine whether the issue lies within the rule logic itself or if there is a broader synchronization error with your bank feed.
If the issue persists, please manually categorise your transactions in the Pending tab. Matching and categorising them against existing records will ensure your accounts remain accurate and up to date.
Please don't hesitate to reach out if you require further assistance.
