cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Visit this post for a list of recent banking issues in QuickBooks Online.
DrZack
Level 1

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Hi,

 

I found that the balance in QBs and in Bank does not match.

So I checked the account history and find it generated two transactions for one.

The original deposit of £200 become one payment of £200 and one deposit of £200.

Which makes the total deposit for this transaction become 0(ZERO).

I don't understand why a deposit type of transaction can become payment?(see attached pic)

I try to edit each of them and both of the two transactions are linked to the bank history. 

I tried to delete both of them and review the transaction again, however, it still gives two transactions in the account history.

What should I do to make it right?

 

Thanks,

 

Regards,

Zack

Solved
Best answer April 17, 2018

Accepted Solutions
AshH
QuickBooks Team

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Hi DrZach.

 

Thanks for reaching out to the Community. I think I might have some idea of what is going on.

 

Based on the picture that you have uploaded it shows the funds going in and coming out of the account at the same time. Previously when I have seen this, people have recorded the deposit but recorded the deposit as coming from the same bank account. This should be displayed on the Deposit page. At the very top of the page, it will display the bank account to which the deposit is being made however on the deposit itself it will ask where the funds have been received from (This would be to make sure the journal balances), if the account being selected is also the bank account, it will show the funds leaving the account and being deposited to the account essentially cancelling out the deposit. This appears to be what's happening based on the screenshot.

 

Hopefully this has helped but please let me know if there is anything else I can help with.

View solution in original post

4 REPLIES 4
EmilyMockett
Level 7

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Hi Dr Zack,

 

I would suggest excluding the transaciton out the bank and adding it in manually.

 

Kind Regards,

 

Emily

AshH
QuickBooks Team

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Hi DrZach.

 

Thanks for reaching out to the Community. I think I might have some idea of what is going on.

 

Based on the picture that you have uploaded it shows the funds going in and coming out of the account at the same time. Previously when I have seen this, people have recorded the deposit but recorded the deposit as coming from the same bank account. This should be displayed on the Deposit page. At the very top of the page, it will display the bank account to which the deposit is being made however on the deposit itself it will ask where the funds have been received from (This would be to make sure the journal balances), if the account being selected is also the bank account, it will show the funds leaving the account and being deposited to the account essentially cancelling out the deposit. This appears to be what's happening based on the screenshot.

 

Hopefully this has helped but please let me know if there is anything else I can help with.

View solution in original post

DrZack
Level 1

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Thanks for the solution.

I have created another account as director loan for future funding deposit. 

After changing the account, everything is now working properly.

 

AshH
QuickBooks Team

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

Ah that's great to hear Zach! Smiley Very Happy

Let me know if there is anything else I can help with

Need to get in touch?

Contact us