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Visit this post for a list of recent banking issues in QuickBooks Online.
Gareth7
Level 3

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

My Metro Bank connection stopped working (Again!) a few days ago with the error: "Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)".

 

Quickbooks support are being as useless as usual.

 

Anyone else had this issue?

 

Anyone got some advice?

9 REPLIES 9
Ashleigh1
QuickBooks Team

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Hello Gareth7, 

 

Thanks for sending us this post, 

 

we are aware of customers getting the error 163 from their metro bank, our engineers are working on getting this resolved as quickly as possible. In the meantime you will need to CSV/ import your transactions into your account until this issue has been resolved. 

Przybylski73
Level 1

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Hi

Getting same error for few days now ,any idea how long this will take ?

Regards

Sylvester

MariaSoledadG
QuickBooks Team

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Hi there, Przybylski73.

 

We're unable to give a specific time frame on when this will be resolved. Rest assured, we're doing our best to get this fixed as soon as possible.

 

While we're working closely with your bank to provide Open Banking connections, you can download transactions from your bank and manually upload them in QuickBooks Online (QBO) in the meantime.

 

For future reference, you can read this article for more information: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

Feel free to let us know if you need further assistance. 

fullhousedogtraining
Level 1

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Is this still broken? 

Your solution of manually uploading is not what I pay for as part of this service. Not to mention this is creating issues in my book keeping because of manual entries vs. bank uploads. 

 

I need a solution and not "the technicians are working on it". That is a poor response for a paid service.

DivinaMercy_N
QuickBooks Team

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Thanks for joining this thread, @fullhousedogtraining.

 

To further assists you with this, I recommend reaching out to our technical support team. This way they can further investigate what's preventing you from connecting your bank with QuickBooks. They can also check your account setup and provide steps to fix it for you. Here's how:

  1. Go to the Help tab.
  2. Click Contact us.
  3. Type Error 163 in the question box.
  4. Choose either Start a chat or Get a callback.

 

Also, you can always seek self-help articles on our QuickBooks help articles page, to help you get your task done in no time. 

 

Feel free to post here again if you have other QuickBooks-related concerns. I'll be around to help you in any way I can. Have a good one. 

Andrew Watson
Level 3

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Very poor service from Quickbooks. I have the same issue with my bank. 3 months now and its still broken. This is costing me so much money for my bookkeeper to fix things yet I am still paying subscription to QB. Seems fair... 

DebSheenD
QuickBooks Team

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Hello, Andrew Watson.

 

We understand the importance of getting this fixed as quickly as possible. To verify, may I ask what is the name of the specific bank you're getting the error prompt from? 

 

Meanwhile, here are some possible causes of error 163 in QuickBooks: 

 

  1. The error is also triggered by the cache and junk files present in the browser you are using to access QuickBooks Online banking.
  2. Poor internet connectivity or no internet connection.
  3. If your banking info like the website, routing number, or account number is changed.
  4. The banking website is temporarily down for maintenance.

 

To fix this, let's first use an incognito or a private window to confirm a browser-related problem. Follow these keyboard shortcut keys below: 

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Microsoft Edge).
  • Control + Option + P (Safari).

 

Once done, follow these steps to connect your bank: 

 

  1. Log in to your QuickBooks Online account and choose Banking from the left side.
  2. Hit the banking tab, then choose the Edit option with a pencil icon.
  3. Tap Edit Sign-in Info beside your bank account.
  4. Type the correct login credentials of your online bank account for verification.
  5. Once successfully log in to your bank account, save the login info and try updating the transactions once again.


In addition, Once your transactions are in QuickBooks, it's time to match and categorize them. To ensure transactions will go to the correct account.

 

I'm only a post away if you need more help in updating accounts in QuickBooks. It's always my pleasure to help you out again.

Andrew Watson
Level 3

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

Sorry that does not work. More errors now (101). Bank is Vancity. 

Nick K
QuickBooks Team

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

 

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