My Metro Bank connection stopped working (Again!) a few days ago with the error: "Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)".
Quickbooks support are being as useless as usual.
Anyone else had this issue?
Anyone got some advice?
Thanks for sending us this post,
we are aware of customers getting the error 163 from their metro bank, our engineers are working on getting this resolved as quickly as possible. In the meantime you will need to CSV/ import your transactions into your account until this issue has been resolved.
Hi there, Przybylski73.
We're unable to give a specific time frame on when this will be resolved. Rest assured, we're doing our best to get this fixed as soon as possible.
While we're working closely with your bank to provide Open Banking connections, you can download transactions from your bank and manually upload them in QuickBooks Online (QBO) in the meantime.
For future reference, you can read this article for more information: Categorise and Match Online Bank Transactions in QuickBooks Online.
Feel free to let us know if you need further assistance.
Is this still broken?
Your solution of manually uploading is not what I pay for as part of this service. Not to mention this is creating issues in my book keeping because of manual entries vs. bank uploads.
I need a solution and not "the technicians are working on it". That is a poor response for a paid service.
Thanks for joining this thread, @fullhousedogtraining.
To further assists you with this, I recommend reaching out to our technical support team. This way they can further investigate what's preventing you from connecting your bank with QuickBooks. They can also check your account setup and provide steps to fix it for you. Here's how:
Also, you can always seek self-help articles on our QuickBooks help articles page, to help you get your task done in no time.
Feel free to post here again if you have other QuickBooks-related concerns. I'll be around to help you in any way I can. Have a good one.
Very poor service from Quickbooks. I have the same issue with my bank. 3 months now and its still broken. This is costing me so much money for my bookkeeper to fix things yet I am still paying subscription to QB. Seems fair...
Hello, Andrew Watson.
We understand the importance of getting this fixed as quickly as possible. To verify, may I ask what is the name of the specific bank you're getting the error prompt from?
Meanwhile, here are some possible causes of error 163 in QuickBooks:
To fix this, let's first use an incognito or a private window to confirm a browser-related problem. Follow these keyboard shortcut keys below:
Once done, follow these steps to connect your bank:
In addition, Once your transactions are in QuickBooks, it's time to match and categorize them. To ensure transactions will go to the correct account.
I'm only a post away if you need more help in updating accounts in QuickBooks. It's always my pleasure to help you out again.
Hello Community Users, we just wanted to pop in and add a helpful article for fixing different open banking errors here
In regard to the 101-error mentioned at the end of this Community page thread, if you can access your bank site manually and log in without a problem, check if there are any prompts within your messages within your online banking and accept them. Then come back to QuickBooks and log in again and try refreshing the connection. As long as it is an active bank account with recent transactions in the last 12 months and it is a bank, we have listed we connect with (the UK list is here) it should update.
If you experience the same issue wait 24 hours to make sure it does not update and then reply back here and we'll investigate straight away.
It's been a while, and it isn't the experience I want you to have with your bank entries. Since the issue persists, I recommend contacting QuickBooks Online Support for further assistance. A live representative can look into your account securely and run through investigations to identify the root cause of this behaviour.
To contact support in your region:
On the other hand, I'm adding this additional material for more tips while fixing bank feed errors in QuickBooks: Fix Standard bank feed connection errors in QuickBooks Online.
Please let me know if you have other banking questions in mind. I'm always here to help. Wishing you a good one!