Hello there, gwen1704. Can you let us know what specific error message or code shows up when you try to refresh? That’ll help us figure out what's going wrong with the connection.
In the meantime, let’s reconnect QuickBooks with Starling’s servers by updating the sign-in information. Here’s how to do it:
- In the left menu, select Transactions, then Bank transactions.
- Choose the Starling account tile.
- Click the Edit pencil icon and select Edit Sign-in info.
- Manually re-enter your credentials (avoid using autofill or paste) and complete the reconnection process.
If you have any follow-up questions, feel free to ask in the comments.
