Hello Mdj101, Thanks for getting in touch about the connection with Virgin credit cards. The 414 Request-URL Too Large error is a configuration issue. It often means there's a critical issue somewhere between your browser and a server. In this case, a 414 error means that the URL is too long for the server to process, so it throws an exception. As we don't write the redirection URL for the bank we can't solve that error, unfortunately. We'd suggest contacting the bank and for the moment importing a CSV instead of the transactions into Quickbooks.

Why would you ask me to do your job!

It's not for me to contact virgin to resolve this issue, this is an issue between you and virgin.

I pay you for a service. I'm getting a bit fed up of QB laying blame with others for things that don't work rather than trying to resolve issues.

It works for xero and sage, so why not QB?

And how do you expect me to get hold of some back office technical team at Virgin!!! UTTER MADNESS!

Any update on this? It's still not working.... Trying to run a business here with little to no support for your product.

Hello Mdj101, you need to speak to virgin about this as it is them sending the error not us at Quickbooks. You need to log into your bank account  with the credit card and find out which url is correct Virgin Money (UK) or Virgin Money Essential (UK)  or speak to someone at virgin who will be able to help you with it. 

I am having the same issue. This is a problem between Quick Books and Virgin money. Please can this be fixed or looked into more thoroughly for your paying customers 

Hi The Well-Bean Company, thanks for joining this thread - if you are receiving the error on the banks site, please contact the bank for technical support as we are unable to assist with external errors 🙇‍:female_sign:
 

I'm having the same error and it's similarly costing me / my accountants time to manually reconcile transactions. Unfortunately there's no compelling reason for Quickbooks to assist, as they've stated it's a fault with Virgin's online routing and out of their hands.

I tried calling Virgin (their customer service is awful, took nearly 18 minutes to get through their routing system to a human). They first tried telling me that there's nothing wrong with my card or account, I explained the problem again and asked for contact details for their IT department and they said they don't have any contact details for IT and I asked to speak to a supervisor, after another 10 minutes on hold I got through to a 'floor manager' who said they were aware of the problem and a number of people have reported the error, they know it's due their routing URL being too long but they could not comment on when or even if it might be fixed.

I suggested that the only way their customers could benefit from the time savings and other benefits of automated reconciliation is just to use a credit card company that is compatible with Quickbooks i.e. they lose their credit card customers. The representative said they wouldn't want that, though they couldn't suggest any other solution.

I'm going to have to find another card provider as now that I'm travelling and generating a lot of transactions again the benefits of the Virgin card simply don't outweigh the time involved for my accountant to resolve this.

This has worked for us too. Thank you for finding the way - you're a hero!  We had a complaint progressing slowly with Virgin, we can end this now. 

Excellent work, I'd only ever tried on my laptop, never using the app's on my phone,  it similarly worked immediately.

Thank you !

This didn't work for me.  I'm getting the same error as I'm getting on the computer as I'm being re-directed to a browser.  Does this work only on apple and not andriod?

I appreciate you for doing the troubleshooting steps provided in the thread, @Viciuno.

Since the issue persists after doing the possible steps to resolve the issue with connecting Virgin Credit Cards, I suggest contacting our support team directly.

They have the necessary tools to check your account and help with the credit card connection issues. You can utilize this link for the steps: Contact QBO support team.

Additionally, let me share these articles to help manage your bank transactions in QBO:

• Categorise and match online bank transactions
• Reconcile account in QuickBooks

Feel free to leave a comment below if you have other questions about connecting your Virgin credit card to QuickBooks. I'm always around to help. Keep safe!

Unfortunately this hasnt worked for me, using the QB app and Virgin credit card app on the same phone, I get most of the way through the process, but when be redirected back to QB it bounces me out with a error 500

It is my top priority to make sure you can connect your Virgin Credit card to QuickBooks, @IanFinlay.

Let's begin by clearing the app's cache to do the trick. By doing so, it removes historical data and accesses QuickBooks with a clean slate.

Mobile App:

1. In your QuickBooks Online Mobile App, select the Gear icon. 
2. Choose the Refresh Data menu. 
3. Tap Yes.

Phone Settings:

1. Open your device Settings.
2. Click Apps (varies by device).
3. Select the QuickBooks app from the list, then select Storage.
4. Choose Clear data.

If the same thing happens, uninstall and reinstall your app. Then reconnect your bank with QuickBooks. 

Otherwise, access QuickBooks using a web browser and link your financial institution from there. I also suggest checking with your bank to check if everything is working on their end. 

Once everything is settled, you can review and classify bank transactions on your iOS or Android device. For detailed steps, please check out this link for your reference: Categorise bank transactions in the QuickBooks Online app.

If you have additional questions about integrating QuickBooks and your bank, let me know. I'm always available to assist. 

You're an absolute hero for figuring this out!. I've been trying for months to figure this out. It's a pity that the folks at Virgin do not have a clue! Although I've imported a few months of transactions, there are still several months more of older transactions that have not been imported. The Virgin App only seems to be able to give you an export of the last month of transactions. I don't suppose you have figured out how to download older transactions? Thanks again!

Hello Tony70, thanks for posting on this thread, glad to hear it has helped you with your issue. In regards to getting the older transactions you could try using the web version rather than the app to see if it lets you download later transactions otherwise, we advise you to speak with Virgin directly and they will be able to advise on this. 

This is not a Virgin Money Issue. It's a Virgin Credit issue. Big difference

Its a bit of an outrage. QB has downloaded only 11 of the most recent transactions on my Virgin Credit app spanning no more than 2 months of activity for me, whilst there appears to be all of the transactions spanning the past 2 years downloaded from Virgin Money. There are some confused folk out there whom I can tell cannot spot the difference between VC and VM and this only exacerbates the issue which continues to remain an unresolved problem. 

What's worse is that unlike VM, where one has access through a PC to export CSV files, VC is inaccessible via a Windows PC and the only option to export is as a PDF File. 

Despite my very strong suspicion that the VC team are a bunch of uncaring layabouts, it is also incredibly unforgiveable that invoicing industries such as QB have rested on their laurels rather than being aggressively proactive by insisting that VC get their act together- the very least they could have done on behalf of the many of us whom VC will continue to upset going forward. Your "resolve" to this issue is not a resolve at all. None of it works and I for one expect a whole lot better than being left stranded as you guys continue to idly point the finger at Bryson's indifferent VC idiots.

Thoroughly dissatisfied that your people have allowed the VC team to get away with this. I've spent hours classifying my other accounts and it looks like it's been for nothing now.