I appreciate your effort in trying different machines to open the bank transactions, trang. Currently, there are no widespread issues reported currently that could be causing this problem. However, we can still explore a few troubleshooting steps to resolve it.
Let me guide you through the necessary steps to troubleshoot your browser. Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing you from opening bank transactions to your account. Let's start with accessing QuickBooks using incognito mode or a private window.
Here are the shortcut keys to go private mode in a browser:
- For Google Chrome / Microsoft Edge / Opera
- Windows: Ctrl + Shift + N
- Mac: Command ⌘ + Shift + N
- For Firefox
- Windows: Ctrl + Shift + P
- Mac: Command ⌘ + Shift + P
- For Safari
If this works, you can proceed to clearing your browser's cache. It helps ensure that the web applications and sites, such as QuickBooks Online, function as intended without any hitches related to outdated or corrupted data.
Here's how to clear the cache using Google Chrome:
- At the top right, select the More ⋮ icon.
- Select Settings.
- Click Privacy and security.
- Choose Cookies and other site data.
- Select See all cookies and site data.
- Type 'intuit' in the search bar to find Intuit cookies.
- Click Remove all shown or the trash can icon.
- Restart Google Chrome for the changes to take effect.
Once you've managed to open the bank transactions and successfully connected your bank, you can move on to reviewing and categorizing the transactions.
If you have any further questions or need additional assistance after trying these steps, please don't hesitate to reach out. We're here to help ensure your QuickBooks Online experience is smooth and efficient.
