I appreciate you reaching out to the Community, James. There are some possible reasons why all your data disappeared. Let me share it with you and help recover your data.
The most common reason you cannot view all your data in QuickBooks is that you have logged into the wrong account. Ensure that you have logged in to the correct one.
If you are logged in to the correct account, we can generate an Audit log report in QuickBooks to track any changes made. One of your users may have deleted all your data.
Here how:
- Click the Gear icon, then select Audit Log.
- Use the fields on the page to choose the appropriate User, Date, or Events filter to narrow the results.
- Review the list and verify if there are deleted transactions or customers.
If you have lost all your banking information in QuickBooks, I suggest contacting our QuickBooks Support Team for assistance. They can guide you on how to recover your lost transactions in QuickBooks.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
I'm also adding these articles to learn how to view sales transactions and manage customers in QuickBooks Online:
Please know that I'm just a reply away if you need any further assistance recovering your data in QuickBooks Online. Have a good one!
