To further assist you, could you please share any error messages or codes you’ve encountered? This helps us narrow down the issue and provide the right solution.
Since both banks are failing to connect, this often stems from Open Banking regulations that require you to
reconfirm your connection consent every 90 days. Other common causes include bank maintenance or outdated data stored within your mobile app.
To resolve this, start by logging into your TSB and Mettle portals via their websites to check for any pending notifications or updated Terms and Conditions that require your approval.
If the portals are clear, refresh your app data to clear out cluttered files and ensure it is in optimal condition:
For Android: Navigate to Menu > More Options > Settings > Refresh Data, then select YES to confirm.
For iOS: Go to your device Settings > General > iPhone Storage > QuickBooks Online > Offload App.
Should the issue persist, reconnect both banks through a
web browser instead to bypass mobile-specific glitches.
Let us know if you have any other concerns, and we'll be here to help anytime.
