This issue is unusual, n1enriquez.
The missing expense transactions in your linked account could be browser-related. The outdated stored cache can affect the performance of the program.
To rectify this, let's access your QuickBooks Online account via a private window. This is a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once signed in, check if the transactions show. If it works, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks.
If the issue persists, I'd recommend manually downloading the expenses. Here's how:
- Go to Bookkeeping and then select Transactions.
- Choose Bank transactions.
- Select Update.
In case none of these fixes the problem, please follow the other troubleshooting steps shared in this article: What To Do if you Can't Find Downloaded Bank Transactions.
Also, I'd suggest sharing the name of your link bank account in QuickBooks. This helps investigate and determine the main cause of this.
Additionally, I've added these articles that'll help you review downloaded bank and credit card transactions and put them in the correct accounts:
Please keep us posted if you need additional assistance managing your downloaded transactions. We're always here to help you out.
