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dnwlandscapes
Level 1

Won’t link to my bank

 
5 REPLIES 5
John C
QuickBooks Team

Won’t link to my bank

Hi dnwlandscapes What's happening when you attempt to link your bank, what bank is it, are you receiving any type of error code or message and are you attempting to link the bank using the app on a mobile device or a computer/browser?

dnwlandscapes
Level 1

Won’t link to my bank

Hi

natwest

tried on my laptop and mobile 

After I click what account I want to link it to it says AuthenticationFailed INPUT

 

Ashleigh1
QuickBooks Team

Won’t link to my bank

Hi Dnwlandscapes, if you have the natwest app downloaded could you please remove it then log into quickbooks and try link your bank account once it is linked then you can re download the natwest app again. 

 

Let us know how you get on. 

dnwlandscapes
Level 1

Won’t link to my bank

Success 

thanks very much, much appreciated 

Ashleigh1
QuickBooks Team

Won’t link to my bank

Glad to hear your issue is all resolved dnwlandscapes, you are more than welcome. Have a nice day and weekend, stay safe.