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Mp196920160
Level 1

wrong transaction cleared

Hi i have 2 invoices for the same value.

 

 

QB seems to have cleared the wrong one. is there a way to have the wrong one as unpaid and the right one as received. thanks 

1 REPLY 1
LeizylM
QuickBooks Team

wrong transaction cleared

Deleting the invoice payment can be done with ease, Mp196920160.

 

You'll have to delete the payment linked to the invoice. Doing this will clear the invoice' paid status. 

 

Here's how:

 

  1. Go to Sales and select the Customers tab.
  2. Double-click the customer name and open the invoice. 
  3. Click on the 1 payment hyperlink in the upper right-hand above the PAID payment status and hit the date.
  4. Click the More at the bottom and select Delete.
  5. Select Yes to confirm the deletion. 

 

Once done, you can now proceed to make the payment for the correct invoice. To learn more about receiving payments and applying for credits in QuickBooks Online, please see these links below:

 

 

Let me know if you have a follow-up question about your invoice status or any other QuickBooks concerns. I'm always here to assist. Keep safe. 

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