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Hi there, @dsnash.
You could create a refund receipt in QuickBooks Online to process a refund if you originally recorded the transaction as a sales receipt.
A refund receipt is a money-out transaction that gives back the money to the person who sent the funds. Saying your customer made a payment twice, we'll have to record a refund receipt for payments with invoices. I'll show you how.
If you recorded the original transaction as an invoice, you can follow the refund process in this help article.
I've got you covered if you have questions about QuickBooks payments and invoicing. Don't forget to include my name, @JonpriL, in your reply in the comments below so that I can get back here and lend a hand. Take care always, @dsnash!
Hi there, @dsnash.
You could create a refund receipt in QuickBooks Online to process a refund if you originally recorded the transaction as a sales receipt.
A refund receipt is a money-out transaction that gives back the money to the person who sent the funds. Saying your customer made a payment twice, we'll have to record a refund receipt for payments with invoices. I'll show you how.
If you recorded the original transaction as an invoice, you can follow the refund process in this help article.
I've got you covered if you have questions about QuickBooks payments and invoicing. Don't forget to include my name, @JonpriL, in your reply in the comments below so that I can get back here and lend a hand. Take care always, @dsnash!
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