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Everything you need to know about banking in QuickBooks Online - Discover more
amandaowensonart
Level 1

Can’t change the customer name on expenses tab in app

 
1 REPLY 1
Maybelle_S
QuickBooks Team

Can’t change the customer name on expenses tab in app

Thank you for connecting with the Community, @amandaowensonart.

 

I’ll help make sure you can change the customer's name on your mobile device. Let’s run the basic troubleshooting steps to get you back on track.

 

Your QuickBooks Online (QBO) may be experiencing this unusual behavior as a result of a piled cache. To optimize the app's overall performance, we'll have to remove them.

 

Let’s clear the app data of your application to refresh it and eliminate common errors.

 

For Android:

 

  1. Select Settings and tap the Refresh Data option.
  2. Click Yes to confirm the action.

 

For iOS:

 

  1. Go to the menu or three horizontal lines icon.
  2. Choose Help & Feedback.
  3. Press Refresh Data and Refresh.

 

Next, open QBO again and change the customer's name. If the issue persists, uninstall and reinstall to start fresh. Here’s an article that will guide you on how to get the online program: Download the QuickBooks Online mobile app.

 

Additionally, this article contains solutions on how to resolve errors when using the mobile app version. The troubleshooting is scenario-based, so make sure to select the one that fits your situation. This is from another region, but it applies in the UK version: Fix common errors in the QuickBooks Online mobile app for Android.

 

Let me know if you need additional assistance in updating your customer name. Please inform me by leaving a comment below, and I'll get back to you with more information. Take care.

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