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Senior Explorer **

Creating Custom Forms Invoices & Estimates

I am having a problem and wondered if anyone had a workaround or is this some kind of bug. I have had the problem in the past and it was never resolved but yesterday it started to work okay, only to find tonight it has stopped working again today.

 

I have created a word document and uploaded the file yesterday and mapped all the fields and it worked fine. 

 

But now the problem I keep getting is after uploading and mapping the fields and clicking to have a look at the preview I don't see a preview but a file is automatically downloaded called print. 

 

Anyone had anything similar?

Solved
Best answer 06-19-2019

Accepted Solutions
QuickBooks Team

Re: Creating Custom Forms Invoices & Estimates

Hello Sharky91,

 

This is usually caused by either overlapping text boxes, or empty text boxes on the invoice template you are importing. The best way to check for this is to open the document in Word and press Ctrl+A - this will show if anything is overlapping, or there is an empty box on the document. Make sure to remove these if you find any.

 

Let us know how you get on.

 

Thanks,

 

Talia

2 REPLIES 2
QuickBooks Team

Re: Creating Custom Forms Invoices & Estimates

Hello Sharky91,

 

This is usually caused by either overlapping text boxes, or empty text boxes on the invoice template you are importing. The best way to check for this is to open the document in Word and press Ctrl+A - this will show if anything is overlapping, or there is an empty box on the document. Make sure to remove these if you find any.

 

Let us know how you get on.

 

Thanks,

 

Talia

Senior Explorer **

Re: Creating Custom Forms Invoices & Estimates

I removed all tables and just started again adding small amends at a time and all worked in the end.

 

Thanks

Paul