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sean-tlysolution
Level 2

Does using mutli-currency affect your supplier credit entries? For me US dollar ones go straight in to my Creditors account, but my first GBP ones simply disappear...

I'm wondering if assigning US dollars to my original Creditors account has messed things up. My home currency is GBP. All Supplier credits created for US dollar supplier accounts seem to work perfectly, and each time a credit is created it goes straight to the Creditor account. I created a new Creditors account for GBP credits, but any supplier credit created for a supplier who uses GBP seems to disappear. At least it doesn't show in Creditors...it does show in the supplier's account though. Any thoughts are much appreciated.
Solved
Best answer February 11, 2022

Accepted Solutions
JasroV
QuickBooks Team

Does using mutli-currency affect your supplier credit entries? For me US dollar ones go straight in to my Creditors account, but my first GBP ones simply disappear...

Using the multi-currency feature doesn't affect your entries, Sean.

 

You'll just have to make sure to use the same currency account when issuing a credit to your supplier. 

 

For example, if you use the US dollar for your supplier credit, you'll want to ensure to apply it to your US creditor account. This way, we steer away from any errors and ensure the accuracy of your accounts. 

 

In regards to your supplier who aren't visible, I recommend logging out and logging back in to your account. This refreshes the system and for the updates to take effect. If this is not the case, I suggest accessing your QuickBooks Online (QBO) account via a private or incognito window. 

 

This way, we can verify is this a browser related issue. There are times the browser is full of access data that can affect the performance of your account. Using a private window helps us in verifying the issue as this doesn't save any data files.

 

You can refer to these keyboard shortcuts in opening a private window: 

 

  • Ctrl + Shift + N (Google Chrome browser)
  • Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Command + Shift + N (Safari browser)

 

If you’re able to see your supplier, I recommend clearing your regular browser's cache. If the issue remains, I suggest using other supported browsers. This way, we can check if this is a browser-specific issue.

 

Once everything is all set, you might want to utilize this article that can walk you through the steps in seamlessly matching your accounts: Reconcile an account in QuickBooks Online.

 

Please feel free to tag me in your reply if you have other follow-up questions about multi-currency in QBO. I'll be here more than happy to help you. Have a good one!

View solution in original post

sean-tlysolution
Level 2

Does using mutli-currency affect your supplier credit entries? For me US dollar ones go straight in to my Creditors account, but my first GBP ones simply disappear...

Thanks for your reply. I spent more time trying to find where the credits were going and realised I could do this through the balance sheet...should have realised earlier. Now I have a different question that I'll create a separate post for as it's more specific. Thanks again!

View solution in original post

2 REPLIES 2
JasroV
QuickBooks Team

Does using mutli-currency affect your supplier credit entries? For me US dollar ones go straight in to my Creditors account, but my first GBP ones simply disappear...

Using the multi-currency feature doesn't affect your entries, Sean.

 

You'll just have to make sure to use the same currency account when issuing a credit to your supplier. 

 

For example, if you use the US dollar for your supplier credit, you'll want to ensure to apply it to your US creditor account. This way, we steer away from any errors and ensure the accuracy of your accounts. 

 

In regards to your supplier who aren't visible, I recommend logging out and logging back in to your account. This refreshes the system and for the updates to take effect. If this is not the case, I suggest accessing your QuickBooks Online (QBO) account via a private or incognito window. 

 

This way, we can verify is this a browser related issue. There are times the browser is full of access data that can affect the performance of your account. Using a private window helps us in verifying the issue as this doesn't save any data files.

 

You can refer to these keyboard shortcuts in opening a private window: 

 

  • Ctrl + Shift + N (Google Chrome browser)
  • Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Command + Shift + N (Safari browser)

 

If you’re able to see your supplier, I recommend clearing your regular browser's cache. If the issue remains, I suggest using other supported browsers. This way, we can check if this is a browser-specific issue.

 

Once everything is all set, you might want to utilize this article that can walk you through the steps in seamlessly matching your accounts: Reconcile an account in QuickBooks Online.

 

Please feel free to tag me in your reply if you have other follow-up questions about multi-currency in QBO. I'll be here more than happy to help you. Have a good one!

sean-tlysolution
Level 2

Does using mutli-currency affect your supplier credit entries? For me US dollar ones go straight in to my Creditors account, but my first GBP ones simply disappear...

Thanks for your reply. I spent more time trying to find where the credits were going and realised I could do this through the balance sheet...should have realised earlier. Now I have a different question that I'll create a separate post for as it's more specific. Thanks again!

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