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shelley-cryer
Level 1

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

 
5 REPLIES 5
Becky29
QuickBooks Team

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

Hello Shelly-Cryer, I have looked into this for you, This is a automatic email that gets sent out to customers after a chat has becomes unresponsive or gets disconnected, We are aware of the issue when clicking onto the link it will lead you to a blank page, Our engineers are working on resolving this. Thanks 

 

SwannySnr
Level 2

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

This happens every time, when will it be sorted? I am actually waiting fro an email to my query earlier today, so was hoping this would be the reply, but just get a blank window!!!???

EmmaM
QuickBooks Team

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

Hi SwannySnr.:waving_hand: Can we ask you to try possibly open up a new chat window, They can see previous chat history so the advisor who picks it up will be able to continue with the discussion. We'll pass on that you have been affected by the blank window as well to the chat team manager, it is coming from the software used for the chats and they are working on a  way to stop this happening, we do not have a set date for this to be resolved.-Emma

123145858365249
Level 1

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

Same issue for me but I can't work out how to find the chat window. And how many times to I need to log in again??

Ashleigh1
QuickBooks Team

Good afternoon I was talking to Meralona Cañete yesterday. She emailed me a 'open chat window'. How does one connect to it?

Hello 1231458558365249, 

 

Thanks for posting on this thread, so are you trying to open a new chat to you can speak with an agent or is it an chat you have had and trying to get back into it? 

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