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How do I know if my e-mail has reached the customer or failed? How do I see my sent e-mails?

 
3 REPLIES 3
QuickBooks Team

Re: How do I know if my e-mail has reached the customer or failed? How do I see my sent e-mails?


Hello bespokepaintandb,

 

Welcome to the Community - thank you for your question!

 

Is this an invoice you have emailed?

 

Thanks,

 

Talia

Not applicable

Re: How do I know if my e-mail has reached the customer or failed? How do I see my sent e-mails?

Sorry for the delay, the question applies to estimates (normally the first occasion to contact the customer) and invoices.

Thank you.

 

Ray

QuickBooks Team

Re: How do I know if my e-mail has reached the customer or failed? How do I see my sent e-mails?

Hello Ray

 

You can view the status a few ways.

 

1.Click on sales>all sales>make sure you have the status column ticked on(in the cog above the word action)>use the filter to filter to specific customers/dates etc

 

or

 

2.Click into the invoice>scroll down>it should say viewed if it has been viewed

 

or

 

3.click into the invoice>click more>click audit history>click the date and it will have a set viewed status

 

Any questions let us know

 

Emma